Hello i’m
Charanjeev Johal (CJ)
IT Operations and Strategy
Business-IT Alignment
Systems Administration
About Me
Name:
Charanjeev Johal (CJ)
Email:
cj@johal.me
Cell:
(403) 401-7451
Passionate about bringing people, information, and technology together to solve problems, improve outcomes, and inspire excellence.
15 years of diversified IT experience, including Operations and Strategy, Business-IT Alignment, Information Security, System & Network Administration, Infrastructure Management, B2B & B2C Management.
In a nutshell, IT is not just a career for me, it is a passion. Technology has never failed to amaze me. Personally, for me the most attractive aspect of technology is aligning IT and business, using technology as an instrument to foster innovation, mitigate risk to ensure business continuity.
I started my journey in Information Technology in 2000 as a Microsoft Certified System Engineer (MCSE) deploying and maintaining Microsoft based IT infrastructure. Later my vision shifted to IT Operations that encompasses a wide range of responsibilities including diverse technical operations and managing projects by defining goals, communicating and motivating cross-functional teams and stakeholders, managing change, performing needs assessment, and prioritizing tasks.
As a side interest, I engage in development and management of creative graphic solutions encompassing branding, graphic design, advertising and marketing, print services, and website design.
The intention of this e-portfolio is to provide you with a better insight into my abilities and interests. Thanks for taking the time to learn more about me.
Solutions
Résumé
Professional Experience :
Atlas Trailer Coach
2015 to 2020
IT Administrator
Responsible for managing application development, network operations, security, remote voice/data communications, and B2B/B2C ERP management.
- Coordinated cross-functional teams on B2B/ERP system development and implementation. 25% of customer base migrated to B2B, saving 1000’s of hours per year in data entry.
- Spearheaded development of internal information security policies to ensure security is addressed
in all business processes and activities. - Administered B2B and B2C web platforms for 1500+ users. Implemented targeted, mass marketing
campaigns which increased B2B traffic by 30%. - Administered Microsoft and Linux Virtual Servers, Exchange and Active Directory accounts.
Airport Traveller's Inn
2014 to 2014
IT Consultant
Revamped the hotel’s IT Infrastructure and online presence that included hardware and software procurement.
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- Implemented a Property Management System streamlining front-desk and administrative operations.
- Developed a responsive website integrated with an online booking module boosting reservations by 20% in less than three months.
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DeVry Institute of Technology
2012 to 2013
IT Help Desk
Provided first-level technical support to faculty, staff, and students relating to 150+ workstations, laptops, network access, printing, and applications. First point of contact for support via tickets, phone, email, and walk-ins.
- Investigated and resolved 95% first-level inquiries utilizing technical knowledge. and on-line knowledgebase.
- Drafted BMC Remedy ticket templates for frequent help desk tasks significantly improving ticket
logging
Traveller's Inn Motel
2009 to 2011
Front Desk Agent
Accountable for security of assets, supervision of daily operations, and ensuring guest satisfaction using excellent verbal and written communication skills.
- Planned, developed, and implemented a web site showcasing the motel and its facilities resulting in 15% increase of bookings.
Sight & Sound Computers Ltd.
2002 to 2004
Senior Systems Engineer
Provided extensive technical workstation, server, and network support services to clients both inhouse and on-site. Resolved and documented daily systematic and operational malfunctions, ensuring minimal loss of work productivity for clients.
- Achieved 93% positive client feedback, evidenced by customer feedback forms.
Computer Revolution Africa
2002 to 2002
Systems Engineer
Diagnosed hardware and software issues, replaced components, assembled PCs, printers, and plotters. Installed various Microsoft and third-party applications for clients.
- Demonstrated high quality, result-driven, professional client service and support.
Oshwal Academy
2001 to 2001
Network Engineer
Six-month internship assisting in the planning, implementation, and management of 250-user network infrastructure.
- Improved staff productivity and reduced outside training expense by conducting on-site staff software training.
Education
DeVry Institute of Technology
2014
Bachelor of Science, Computer Information Systems
Major: Information Systems Security
University of Sunderland
2009
Bachelor of Science (Hons), Applied Business Computing
Certification
ISC2
2024
Certified in Cybersecurity (CC)
Axelos
2022
ITIL® 4 Foundation – IT Service Management
Computer Learning Centre
2000
Wireless LAN Training
National Institute of Information Technology (NIIT)
2000
Microsoft Certified Systems Administrator (MCSA 2000)
National Institute of Information Technology (NIIT)
2000
Microsoft Certified Systems Engineer (MCSE 2000)
National Institute of Information Technology (NIIT)
2000
Microsoft Certified Systems Database Administrator (MCDBA 2000)
Association of Business Executives (ABE)
2000
Certificate in Business Administration
My Skills
My Professional Strengths
“The advance of technology is based on making it fit in so that you don’t really even notice it, so it’s part of everyday life.” Bill Gates
In my career thus far, I’ve developed strong competencies in understanding existing and emerging technologies, Integrating systems, understanding business practices, managing projects, communicating effectively, focusing on results, thinking strategically, and being adaptable
TECHNICAL EXPERTISE
My technical expertise is in providing customer-focused software, hardware, and network technical support. I diagnose, troubleshoot and resolve IT related issues to enhance system functionality and end-user productivity.
- PLATFORMS
- Windows 10/11
- Windows Server 2016/2012/2008
- Red Hat Linux
- Android
- iOS
- APPLICATIONS
- Microsoft Office 365
- Acrobat, Photoshop, InDesign, Dreamweaver
- Amazon Simple Storage Service (Amazon S3)
- AIMs (ERP)
- Slack
- NETWORK/SECURITY
- Hyper-V
- TCP/IP
- Active Directory
- Microsoft Exchange
- HARDWARE
- Servers
- Workstations / Laptops
- Switches & Routers
- Printers,
- Mobile Devices.
Language skills
Testimonials
Deborah Hamilton
Controller
I had the privilege recently of working with CJ on several IT projects and without hesitation, I recommend him to anyone in need of IT expertise. In the field of Information Technology, CJ has the unique combination of top notch technical expertise PLUS great communication and inter-personal skills. He is really easy to work with and makes it a point to go above and beyond. Thank you CJ, for simply being awesome!
Mae Chun
Executive Director
Charanjeev always demonstrated great initiative and a very positive attitude, as well as great teamwork and leadership skills. I would highly recommend CJ to any employer. He is an exceptional candidate who would contribute greatly to any organization and you will be fortunate to have him as a member of your team
Marion Synnott
Academic Chair (Communication & Liberal Arts Studies)
CJ has a gift of writing in a clear, concise and confident manner, and this gift was readily apparent on his role in Enactus events/projects, and technical support to faculty, staff, and students at the IT Help Desk. I am more than happy to recommend C.J. for employment and feel he will be au asset to any company that chooses
Rebecca Walsh
Faculty Advisor, ENACTUS (formerly SIFE) DeVry
Besides being a joy to work with, CJ is a take-charge person who can present creative ideas and communicate the benefits. His work ethics and attention to detail were exemplary. He displayed high levels of integrity and enthusiasm on various projects and earned the utmost confidence by all who worked with him. I wish him all the best in his future endeavors.
Daksha Lakhani
Services ManagerSite and design © 2024 CJ Johal
CJ was a highly valued employee who helped in the initial development of our IT department and assisted in building some of our customer driven programs in particular our web based B28.